Refund policy

Refund Policy

Thank you for shopping with BB Homeware. We want you to love every item you purchase, but if something isn’t right, we’re here to help.

Returns
- You may return eligible items within 14 days of receiving your order.
- Items must be unused, in original packaging, and in resellable condition.

Refunds
- Once we receive and inspect your return, we’ll notify you by email.
- Approved refunds will be issued to your original payment method within 7–10 business days.

Exchanges
- At this time, we do not offer direct exchanges. Please place a new order if you need a different item.

Non-returnable items
- Sale items
- Gift cards
- Personalized or custom-made products

Return shipping
- Customers are responsible for return shipping costs unless the item is faulty or damaged.
- To arrange a return, contact us at **bbhomeware@outlook.com** with your order number.

Questions?
Contact us at **bbhomeware@outlook.com** for any return or refund queries.